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Grievance Redressal

Level 1

You may raise a grievance through any of the below servicing channels.

Call Us                             : +91 33 6606 2000 (Mon – Fri, 11 am – 6 pm)

(Except National Holidays)

Write to us at                : coppola@tcgnbfc.com

 Level 2

If the resolution is not received within 10 days from Level 1 or the resolution received is not satisfactory, you may raise an escalation at Level 2

Administrative Officer               : Mr. Radheshyam Mandal

Email                                               : coppola.po@tcgnbfc.com

Contact Number                         : +91 9903532014 (Mon – Fri, 11 am – 6 pm)

(Except National Holidays)

Address                                          : Coppola Holdings Pvt Ltd, 4th Floor, 9B Wood Street, Kolkata 700016

 Level 3

If you are still not satisfied with resolution at Level 2, you may escalate to Level 3

Principal Nodal Officer              : Mr. Manas Sarkar

Email                                         : coppola.co@tcgnbfc.com

Contact Number                         : +91 9748425582 (Mon – Fri, 11 am – 6 pm)

(Except National Holidays)

Address                                       : Coppola Holdings Pvt Ltd, 4th Floor, 9B Wood Street, Kolkata 700016

 Level 4

If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, you may lodge a complaint on the RBI’s CMS portal https://cms.rbi.org.in/ under the RBI Integrated Ombudsman Scheme or by contacting the below address.

Centralized Receipt and Processing Centre,

Reserve Bank of India, 4th Floor, Sector 17,

Chandigarh -160017 Toll Free No: 14448